Download Questions & Info

What file format are your digital downloads? 

The digital downloads on our website are PDF files

How long do I have to download my file?

The download link will expire 30 days from the purchase date. Please save and back up your downloads.

How do I download my order?

 After checkout you will receive an email with a link on it to download your file or you can go to My Account and click view details next to your order then click on download link under item title and select save to save the file to your own computer. Please make sure you make a note of the folder that you are saving your download to. Allow the download to complete. Once the download has completed navigate to the folder that it was downloaded to and open the file.

 I downloaded my order and don't know where it is on my computer? 

When you download files, Windows usually saves them in the Downloads folder which is located under your user name in the users folder on the drive where Windows is installed (for example C:users/your name/downloads). When you are saving the file, you can choose to save it to a different folder. If you're not sure where the file was saved, you can search for it from your Start menu.

Can I make changes to the files? 

No, these are secured files and changes can't be made.

Can I share the downloads I purchased with others?

No, The purchaser is granted permission to download and print this item for non-commercial individual or single classroom use only. This file and the finished product is copyright protected and is not to be shared or resold.

Is your website secure? 

Yes, We take customer security very seriously and pride ourselves on having a SSL Certificate for our online store - so you can rest comfortably knowing that your sensitive payment information is fully protected, safe and secure at all times. You can view our SSL seal on the checkout page.

My items are not being added to my cart.

Please be sure you are signed in.

Do you take special orders?

I am not currently taking special orders but would be happy to hear your ideas for future projects.

I am having trouble with my download.

Please send us an email and we will make sure you get your file. CustomerService@CreativeLearning4Kidz.com

I received a Gift Certificate from your store, how do I use it? 

To redeem your Gift Certificate, you will enter the code from your Gift Certificate in the coupon code field. This can be done in either the View Cart Page or during the checkout process. Creative Learning 4 Kidz will then place the Gift Certificate's amount towards your final purchase. If a balance is left over, your certificate will still be good until the remaining amount is used up on subsequent orders.

Shipping

Everything purchased on our website is digital and can be downloaded to your computer from your account after your payment has been made. We do not ship anything from this website, we sell digital products only.

Refunds

Due to the nature of our digital products, refunds will not be issued once an item is downloaded. In the event that you purchase duplicate products, we will issue you a refund.

Are you authorized to sell PCS?

Yes, Creative Learning 4 Kidz is a licensed seller of PCS.  PCS, Copyright 1981-2019 by TobiiDynavox. All rights reserved worldwide. Used with permission.